The following policies are provided to help ensure a safe, seamless event experience at The Juliana. These guidelines apply to all clients, vendors, and guests and are intended to supplement your signed rental agreement.
Find a policy:
- Booking & Payment
- Micro-Events
- Holiday & Specialty Event Pricing
- Cancellation & Weather Policy
- Rental & Event Timing
- On-Site Inventory
- Venue Requirements
- Security Requirements
- Vendor Requirements
- Vendor Access & Load-In/Load-Out
- Coordination
- Catering
- Floor Plans & Rain Backup Plans
- Site Visits & Walkthrough
- Décor & Installations
- Cleaning & Trash Removal
- Sound Ordinances
- Guest Conduct & Venue Safety
- Pre-Event Fees & Additional Services
- Post-Event Incident Charges
Booking & Payment
- A signed contract and 50% non-refundable deposit are required to reserve your full-day event date
- A signed contract and full payment are required to reserve your half-day event date
- All payments must be made by credit card
- ACH, checks, cashier’s check and bank transfer payments are not accepted
- Final payment is due no later than 120 days prior to the full-day event
- Late payments are subject to a daily fee equal to 10% of the outstanding balance until payment is received in full
- The Juliana reserves the right to cancel bookings or suspend services in the event of late payments, non-payment, or unsuccessful payment processing
- A $2,500 refundable credit card authorization is required 90 days before the event and will be returned provided no damages, outstanding balances, late fees, excessive cleaning charges, or policy violations occur
- Clients booking the venue must be at least 25 years of age
Micro-Events
- Micro-event rentals are priced at $4,000, regardless of the day of the week
- Micro-events may only be booked within 4 weeks of your preferred event date, depending on venue availability
- Exceptions to the booking window may be available during the off-peak season (June–September)
- Wedding bookings that include both a ceremony and reception are no longer eligible for micro-event pricing and must be reserved as a full-date rental due to time constraints associated with setup, the event itself, and tear-down
- Guest counts are limited to a maximum of 50 attendees
- Security is required for micro-events serving a full bar (but not for dry events or events serving beer and wine only)
- All micro-events are booked as a 6-hour rental, which includes setup and tear-down time
- A minimum of one (1) hour within the rental time-frame must be reserved for event tear-down
- Full payment is required upon booking
Holiday & Specialty Event Pricing
- Adjusted pricing may apply during federal holidays and holiday weekends, including Labor Day, Cinco de Mayo, Thanksgiving, Christmas, and New Year’s
- Corporate events, brand activations, marketing experiences, and multi-day events may be subject to a 20% administrative fee for vendor on-boarding, operational coordination, and additional venue amenities
Cancellation & Weather Policy
- Date changes are permitted one (1) time only, within a 3-month period of the original booking, subject to availability
- Cancellations made less than 120 days before the event date will result in the forfeiture of 100% of all deposit fees paid
- For cancellations made 120 days or more before the event date, The Juliana may, at its sole discretion, apply the remaining 50% retainer as a credit toward a future booking at the venue
- All cancellations must be submitted to writing or via email
- Any future booking credits are subject to venue availability and approval
- All events are considered rain or shine and will proceed as scheduled unless otherwise required by local authorities or emergency conditions.
Rental & Event Timing
- Full-day rentals are 12 hours and include both setup and breakdown time within the rental period
- Micro-event rentals are 6 hours and include both setup and breakdown time within the rental period
- A finalized event timeline from initial vendor arrival through final load-out is required no later than 40 days before the event
- Venue access is permitted only during the reserved rental time-frame
- Alcohol service is required to end 30 minutes prior to the scheduled event end time to support guest safety and an orderly conclusion to the event
- All events must conclude by midnight
- Additional fees apply for events extending past 1:00 AM
- A minimum of one (1) hour within the rental time-frame must be reserved for event tear-down
- Any items remaining onsite beyond your rental period will be subject to a $500 storage/late pickup fee and may be discarded after 48 hours
- Additional rental hours may be purchased for $750 per hour
On-Site Inventory
- On-site inventory is available for use as outlined in your rental agreement and is subject to availability
- Clients must confirm any requested inventory needs with The Juliana prior to the event
- All on-site inventory must remain in its designated location unless approved by The Juliana
- Clients, planners, and vendors are responsible for proper use and care of all venue inventory
- A $2,500 refundable damage deposit authorization is required 90 days before the event and will be returned provided no damages or policy violations occur
- Any damaged, lost, or missing inventory may result in additional charges to the client
- Vendors are responsible for returning any moved inventory to its original location at the conclusion of the event
- The Juliana does not guarantee availability of specific inventory items unless confirmed in writing prior to the event
Venue Requirements
- A professional day-of coordinator is required for all events
- All events serving alcohol are required to use one of our venue-approved bar service vendors
- Valet parking service is required for events with more than 50 guests and must be coordinated through our venue-approved vendor
- Events after 6:00 PM and/or events serving alcohol require additional HPD security personnel
- Security requirements and fees vary based on guest count and event timing
- A Certificate of Insurance (COI) is required from the client and all vendors listing “The Juliana” at “1001 W 18th St, Houston, TX 77008” as additionally insured
Security Requirements
- Events over 50 guests require one (1) HPD security officer
- The officer will arrive 30 minutes prior to the scheduled event start time
- The officer will remain on-site until 30 minutes after the event concludes.
- Events with 50 or more guests may be subject to additional HPD security officer requirements based on the size, nature, and risk of the event
- Events over 75 guests and/or serving alcohol require two (2) HPD security officers
- The first officer will arrive 30 minutes prior to the scheduled event start time
- The second officer will arrive at the start of cocktail hour
- Both officers will remain on-site until 30 minutes after the event concludes
- Venue rental includes four (4) complimentary hours of security coverage
- The post-event security period helps ensure guest safety and compliance with venue policies, including the requirement that no alcohol leave the premises
- Additional security time is billed to the client at $75 per hour, per officer beyond the included 4 hours
- All security staffing is arranged by the venue, with associated charges billed to the client before the event date
Vendor Requirements
- All vendors on-site for your event (including any vendor present for setup, execution, or breakdown) are required to provide a valid Certificate of Insurance (COI) listing “The Juliana” at “1001 W 18th St, Houston, TX 77008” as additionally insured
- Vendors without valid insurance on file will not be permitted on-site
- Vendors are responsible for providing their own drinking water and refreshments for their staff
- All vendors and/or the event coordinator are responsible for removing any items, materials, and trash brought onto the property within the contracted rental time-frame
- Failure to remove excess trash or vendor-related waste may result in a minimum $500 disposal fee due to expedited overnight removal requirements between scheduled events
- The Juliana reserves the right to deny any vendor that does not meet venue requirements, comply with venue policies, or support a safe and seamless event experience
Vendor Access & Load-In/Load-Out
- Vendors requiring measurements must schedule a site visit and obtain their own measurements
- The Juliana cannot guarantee the accuracy of measurements provided by our team and is not liable for errors related to measurements not personally verified by the vendor
- All vendor load-in, setup, and deliveries must occur within the client’s contracted rental time-frame
- Vendors must coordinate arrival and departure times with the client’s day-of coordinator
- All vendor setup must be completed prior to guest arrival and the start of the event
- Vendor load-ins, deliveries, or setup activities are not permitted once the event is underway
- The driveway and access areas are reserved for valet operations and guest arrival/departure traffic during the event
- Vendors must complete load-out and remove all equipment, materials, and trash before the end of the contracted rental period
- Clients will be billed $750 for vendor late departures
- Trash and items left behind by vendors will result in additional minimum $500 disposal charge to the client
Coordination
- A designated event coordinator must be present the day of the event
- Day-of coordinators MAY NOT be a guest, family member, or member of the wedding party
- Planners and/or coordinators not on The Juliana’s recommended vendor list must complete a walkthrough prior to the event date to review venue procedures, event logistics, and day-of operations
- Event timelines, vendor coordination, and key event activities should be managed by the day-of coordinator
- The day-of coordinator is expected to arrive before vendor setup begins and remain on-site until all vendors and personal belongings have been cleared from the property
- The day-of coordinator is required to complete a final venue check-out with the venue curator before leaving the property
Catering
- Catering companies not on The Juliana’s recommended vendor list are required to complete a catering walkthrough prior to your event date to ensure that they are familiar with venue procedures, loading access, cleanup expectations, and event operations
- All catering companies must be licensed and insured, and approved to provide services at The Juliana
- Catering approval will be finalized once a scheduled walkthrough has been completed
- The prep kitchen is provided for catering support, food staging, and service preparation only
- On-site cooking, frying, grilling, or other food production activities in the prep kitchen are not permitted
- All food must be prepared off-site and brought to the venue ready for service
- If on-site cooking is requested, designated outdoor cooking areas may be available behind the building and along the side promenade, subject to venue approval
- Additional fees may apply for approved outdoor cooking activities due to liability and operational considerations
- Approved s’mores stations are permitted using small Sterno cans or tabletop fire pits, provided all heat sources are enclosed and continuously monitored by the catering staff
- The Juliana staff DOES NOT bus tables and is only responsible for removing client and guests trash from venue-provided receptacles to the designated disposal area once full
- Caterers, clients, or their designated representatives must remove all catering-related waste from the premises which includes, but is not limited to, food preparation waste, cardboard boxes, packaging materials, trays, serving containers, disposable chafing dishes, aluminum pans, cooking supplies, beverage containers, and any other items brought onto the property by the caterer
- Venue trash bins may not be used for food waste and catering supplies
- Venue trash bins are reserved for guest-generated waste only, such as used plates, cups, napkins, and other items discarded by guests
Floor Plans & Rain Backup Plans
- Our team will set up venue tables and chairs according to your approved floor plan
- Mid-event room flips are not included and must be handled by your coordinator or vendor team
- Clients who do not submit a completed floor plan at least 40 days before their event will be charged an additional $400 coordination fee
- All items must be clearly labeled and positioned to reflect the final event layout
- Rental items must be labeled using the exact item names shown on the rental lookbook
- A rain backup floor plan is required for all events with outdoor elements and must be submitted at least 48 hours prior to the event
- Late modifications to floor plans are not guaranteed due to staffing and event logistics
Site Visits & Walkthrough
- Clients receive one (1) complimentary final walkthrough prior to their event
- Attendance is required for the client and their day-of coordinator at the final walkthrough
- Clients must have their event timeline and final questionnaire completed at the final walkthrough
- Additional site visits or private walkthroughs outside of scheduled hours are subject to availability and a $50 fee
- Catering companies not on The Juliana’s recommended vendor list are required to complete a catering walkthrough prior to your event date
- All vendors are responsible for confirming measurements and setup requirements prior to event day
Décor & Installations
- Duct tape and permanent adhesives/mounting products are strictly prohibited
- Temporary Command Hooks (excluding clear square adhesive hooks) or magnetic hooks may be used
- All vinyl installations require prior approval from the venue
- Vinyl and magnetic hooks are only permitted on the milk truck
- Vinyl is only permitted on tile surfaces
- Vendors and clients are responsible for the complete removal of all décor materials, zip ties, fasteners, hooks, and installation materials
- Puncturing walls, damaging surfaces, or using prohibited adhesives or attachment methods is not permitted
- Any repair or repainting costs resulting from unauthorized adhesives will be billed to the client, with a minimum charge of $1,000
- To help preserve the venue, the following items are not permitted for exit celebrations: confetti, loose flower petals & streamers
Cleaning & Trash Removal
- Clients and vendors are responsible for removing all event-related items, décor, personal belongings, rental equipment, packing materials, and trash generated by their services
- Venue staff will empty venue trash receptacles containing guest-generated waste during the event
- Venue trash receptacles are not available for vendor disposal
- Vendors are responsible for bussing their own tables, removing food and beverage waste, and leaving their designated areas clean and free of debris
- The Juliana does not provide table bussing services during or after events
- Any vendor trash or items left behind after the event may result in a minimum $500 cleanup fee billed to the client
- All personal belongings and event items must be removed at the conclusion of the rental period
- Lost & Found items are held for up to 48 hours following the event and may only be retrieved during pre-approved pickup times
- The Juliana is not responsible for items left behind after the 48-hour holding period
Sound Ordinances
- Per City of Houston regulations, sound levels must not exceed 65 decibels
- HPD security is on-site to help ensure compliance
- If sound levels exceed the limit and are not adjusted after a warning, security may require music to be stopped for the remainder of the event
- A $250 noise non-compliance fee will be applied
- If repeated disturbances occur or neighbor complaints are received, the event may be subject to shutdown in accordance with city requirements
- Additional speakers are not permitted under the outdoor covered terrace (wooden patio) due to its proximity to neighboring properties
- Additional speakers may be placed elsewhere on the property, subject to applicable sound restrictions
Guest Conduct & Venue Safety
- Smoking, vaping, cigars, hookah, and all other smoking devices are prohibited throughout the property unless approved in advance by the venue
- Smoking is permitted only in the designated outdoor area beyond the gate
- Any guest or vendor found using, possessing, distributing, or selling illegal substances may be removed from the venue immediately
- Children under the age of 18 must be supervised by a parent or responsible adult at all times
- Dogs are permitted with prior venue approval and must remain accompanied by a designated pet handler or sitter throughout the event
- Additional animals allowed may be considered on a case-by-case basis
- All candles must remain enclosed in glass containers at all times
- Open flames, fires, and sparklers are prohibited throughout the property
- Speakers are not permitted beneath the outdoor terrace (the wooden structure with stairs and benches), and must remain at least 10 feet from the terrace structure at all times
- Access to the property’s creek is not permitted
Pre-Event Fees & Additional Services
| Charge | Amount | When Applicable |
|---|---|---|
| Late Payment Fee | 10% of outstanding balance | Assessed for payments not received by the due date outlined in your rental agreement (120 days before event) |
| Additional Venue Walkthrough | $50 | Applies to any walkthroughs beyond the 1 complimentary walkthrough |
| Additional Venue Access | $750/hour | Applies to any additional venue access requested outside of the contracted rental period, subject to availability |
| Security | $75/hour per guard | Required when mandated by The Juliana based on guest count, alcohol service, event type, or other venue requirements |
| Juliana Inventory Rentals | Minimum $400 | Applies to optional rentals of venue-owned furniture, décor, or other inventory not included in your package |
| Late Questionnaire Submission Fee | $400 | Assessed if the required planning questionnaire is submitted after the deadline (40 days before even) or is submitted incomplete, which may delay event planning and coordination |
| Late Floor Plan Submission Fee | $400 | Assessed if the final floor plan is submitted after the required deadline (40 days before event), resulting in additional administrative review or revisions |
Post-Event Incident Charges
| Charge | Amount | When Applicable |
|---|---|---|
| Noise Non-Compliance | $250 | Sound levels exceed the City of Houston’s 65-decibel limit and are not reduced after a warning from on-site security |
| Late Guest Departure | $750 | Guests remain on-site beyond the contracted rental timeframe, requiring additional venue staffing or delaying venue turnover |
| Late Vendor Load-Out | $750 | Vendors remain on-site beyond the contracted rental timeframe, requiring additional venue staffing or delaying venue turnover |
| Vendor Trash Removal | $500 | Vendor-generated trash, packing materials, or service-related waste left on-site or placed in venue trash receptacles |
| Storage / Late Pickup Fee | $500 | Personal belongings, décor, rental items, or other event-related items remaining onsite beyond the contracted rental period. Items not retrieved within 48 hours may be discarded. |
| Excessive Cleaning Fee | $300 | Cleaning required beyond standard event turnover due to excessive mess, spills, debris, or event-related conditions |
| Unauthorized Décor Installation Repair | Minimum $1,000 | Repair, repainting, or restoration required due to unauthorized adhesives, mounting products, or installation methods that damage venue surfaces |
| Turf Damage | Minimum $800 | Repair or replacement of artificial turf damaged during the event |
| Table or Chair Replacement | Minimum $650 | Replacement of venue-owned tables or chairs that are damaged beyond repair or missing |
| Structural Property Damage | Minimum $250 | Damage to walls, stairs, tile, decking, doors, fixtures, or other structural elements of the venue requiring repair or restoration |
| Gravel Damage or Staining | Minimum $500 | Staining, contamination, or damage to the venue’s gravel surfaces requiring remediation or replacement |
| Damaged Inventory Repair | Actual Cost | Repair or restoration of venue-owned inventory damaged during the event |
| Damaged Inventory Replacement | Actual Cost | Venue inventory that cannot be repaired and requires replacement |
| Missing Inventory or Items | Minimum $200 | Venue-owned items or inventory not returned following the event |